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We're Here to Help

Our offices are open Monday to Friday. For emergencies related to existing installations, our 24/7 hotline is always available.

Headquarters

350 Fifth Avenue, Suite 6000
New York, NY 10118, USA

General Enquiries

+1 800 355 2839
Mon – Fri, 8am – 6pm EST

24/7 Emergency Helpline

+1 800 355 9999
For existing customers only

Email

info@elevate.co
sales@elevate.co

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Global Presence

Our Offices Worldwide

New York Office
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New York

350 Fifth Ave, NY 10118

+1 800 355 2839

Frankfurt Office
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Frankfurt

Kaiserstraße 12, 60311

+49 69 1234 5678

Singapore Office
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Singapore

1 Raffles Place, 048616

+65 6789 1234

Dubai Office
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Dubai

DIFC, Gate Village 3

+971 4 123 4567

FAQ

Frequently Asked Questions

Installation time depends on the system type and building structure. Residential LUX units typically take 5–10 days. Commercial TITAN installations in high-rise buildings range from 4–12 weeks. Our FastTrack™ modular system reduces timelines by up to 30%.

Yes. All ELEVATE Co. products come with a standard 2-year comprehensive warranty covering parts and labour. Extended warranty packages of up to 10 years are available through our ElevateGuard™ maintenance programme.

Absolutely. Our modernization team specializes in retrofit projects, including buildings with no existing shaft. We can install machine-room-less (MRL) systems in buildings from 2 to 30+ floors with minimal structural modification.

Yes. All ELEVATE Co. systems meet or exceed ADA (USA), EN 81-70 (Europe), and equivalent accessibility standards globally. Our consultants ensure full compliance with local building codes in every market we serve.

Emergency callouts are handled 24/7 for all service contract holders. Our target response time is within 2 hours in major metropolitan areas. Professional and Enterprise plan customers receive priority dispatch with a 1-hour SLA.
ELEVATE Co. — Precision Vertical Solutions